Categories
Most Asked Questions
BWI, IAD, DCA, JFK, PHL, EWR and all surrounding areas on the East Coast.
Yes, we service the Baltimore Cruise Terminal.
Yes, we service all train stations in DC, Maryland, and Virginia.
Yes, you can make reservations online up to one day (24 hours) before your scheduled pickup time. Visit our website to book your ride. For bookings within 24 hours, please call us directly at 443-904-1004.
Absolutely! We provide upfront pricing with no hidden fees. Our rates are competitive and clearly outlined on our website for your
convenience.
Yes, we track all inbound flights. Drivers are not dispatched to the terminal until they make contact with the party upon arrival. The driver and passengers will communicate to solidify a location pick up in the baggage claim terminal.
Yes, we offer transportation services for a variety of special events including weddings, corporate events, parties, and more. Our professional chauffeurs will ensure you arrive at your
destination safely and in style.
For any inquiries or assistance, you can reach our customer support team at 443-904-1004. Our representatives are available to assist you 24/7.
Yes, we operate 24 hours a day, 7 days a week, year-round — including holidays.
Absolutely. All drivers:
Hold valid commercial driver’s licenses (where required)
Pass regular background checks and drug screenings
Are trained in safe, courteous customer service
Our fleet includes:
Sedans (up to 2 passengers)
Small SUV up to 3 passenger
MID SUV up to 4 passenger
SUVs (up to 6 passengers)
Executive Vans & Sprinters (up to 14 passengers)
Minibuses (up to 28 passengers)
Coach up to 55 passengers
All vehicles are well-maintained, clean, and climate-controlled.
Unlike taxis or rideshare apps, our private shuttle guarantees:
Pre-arranged pickup and drop-off times (no waiting for a driver to accept your ride)
Fixed pricing with no surge fees
Spacious, comfortable vehicles for passengers and luggage
Professional, uniformed drivers trained in customer service
Dedicated service for your group only (no other passengers or detours)
Yes. All pickups and drop-offs are door-to-door unless local traffic rules restrict access to certain streets or areas (e.g., some airports, stadiums). If direct access isn’t possible, we’ll meet you at the nearest legal pickup spot.
We operate throughout the region, covering:
All major airports in the area (BWI, DCA, IAD, etc.)
Cruise terminals (Baltimore, New Jersey, New York, etc.)
Hotels, conference centers, and event venues
Residential addresses, universities, and military bases
Out-of-state destinations by arrangement
We offer a wide range of services, including:
Airport Transfers (BWI, DCA, IAD, and more)
Point-to-Point Transportation
Corporate & Event Shuttles
Weddings & Special Occasions
Cruise Port Transfers
Winery, Brewery, and Sightseeing Tours
Hourly As-Directed Service (flexible multiple stops)
Our private shuttle service provides exclusive, pre-booked transportation for individuals, families, groups, or corporate clients. Unlike shared shuttles, you will not be grouped with strangers — the vehicle is reserved solely for your party, ensuring privacy, comfort, and direct transportation to your destination.
Yes. We can arrange multiple vehicles or a single large-capacity shuttle depending on your group size. Advanced booking is recommended for groups of 15+ passengers.
Yes, we offer rear-facing, forward-facing, and booster seats upon request. Please request at the time of booking. Safety regulations require parents/guardians to install child seats themselves.
Yes. We offer:
Child seats upon request
Assistance for elderly passengers (extra boarding time, driver help with bags)
Step stools for easier entry into taller vehicles
We maintain strict safety protocols:
Regular vehicle inspections and maintenance
Fully licensed and insured fleet
GPS tracking in all vehicles
Clean and sanitized interiors before each trip
Drivers trained in defensive driving and first aid
Booking & Reservations
NO, you cannot modify reservations online. For modifications of your reservation, please email us at reservations@dmvairportshuttle.com or call us at 443-904-1004.
Reservations may be cancelled with a 100% refund if cancelled with 24 or more hours’ notice. Any reservation cancelled with less than a 24-hour notice will not qualify for a refund under any circumstances.
Cancellations for the reservation types below are as follows:
Mini Bus (28, 32 PAX): One week notice required; Non-refundable deposit for cancellations less than one week from reservation date.
Coach Bus: 2 weeks notice required; Non-refundable deposit for cancellations less than one week from reservation date. Late cancellations will be charged the full fare.
Our no-show policy entails a 100% charge of the fare.
Yes, you can request a specific driver or vehicle. Simply inform us of your preferences, and we will do our best to accommodate your request, subject to availability
Gratuity is not included in the fare. While tipping is not mandatory, it is customary to tip your driver for excellent service. You can add a tip to your credit card payment when making the reservation or tip your driver directly in cash.
You can book by:
Phone: (443) 800-2777
Email: reservations@dmvairportshuttle.com
Online Booking Form: dmvairportshuttle.com
When booking, please provide:
Date & time of service
Pickup and drop-off addresses
Number of passengers and luggage
Flight or travel details (if applicable)
Special requests (e.g., child seats, extra stops)
Once you book, you will receive:
Written confirmation via email or text
A receipt or invoice for your payment/deposit
Final trip details with driver info prior to pickup
Recommended: At least 24–48 hours in advance for guaranteed availability.
Last-Minute Bookings: We accept same-day requests when vehicles and drivers are available.
Peak travel seasons and large events may require earlier reservations.
Absolutely. Round-trip bookings often come with priority scheduling and can sometimes be offered at a discounted rate.
Yes. Our Hourly As-Directed service gives you a dedicated vehicle and driver for the duration of your booking, perfect for:
Business meetings with multiple stops
Sightseeing tours
VIP travel
Yes. We can customize private tours for individuals or groups, including popular destinations, wineries, historical landmarks, and seasonal events.
Yes, we provide corporate billing, priority scheduling, and customized transportation solutions for business clients. Corporate accounts include:
Itemized monthly invoices
Centralized billing for multiple employees or departments
Yes. We frequently provide transportation for:
Weddings & Receptions
Conferences & Conventions
Sporting Events & Concerts
University Move-Ins
City Tours & Group Outings
We can create a custom itinerary with as many stops as you need.
Yes. Common requests include:
Chilled bottled water or snacks in the vehicle
Specific music playlists
Decorative touches for weddings or celebrations
Accessibility accommodations
We understand plans change. Simply call our dispatch line as soon as possible.
Minor time adjustments can often be accommodated without penalty.
Cancellations follow our posted cancellation policy.
Yes, as long as roads remain open and it’s safe to travel. In the event of severe weather, we’ll contact you immediately to discuss options.
Fees & Payments
Additional fees which are notated at the time of the reservation request may include:
• $5 airport fee for IAD and DCA pickups.
• $10 fee for pickups between 10 PM and 6 AM.
• $25 per car seat if requested and provided by DMV Airport Shuttle
• $25 minimum charge for reservations made less than 24 hours in advance.
• $25 charged in 15-minute increments after the first 45 minutes of complimentary wait
time (airport only).
• $25 fee for immediate service (less than 2 hours).
Stops:
• Stop in Route: $25.00.
• Multiple Stops: Defaults to hourly rate.
Wait Time Grace Periods:
• 10 minutes for non-airport pickups.
• 30 minutes for domestic flights.
• 45 minutes for international flights.
Holiday Surcharge:
• 25% surcharge on New Year's Day, Memorial Day, July 4th, Juneteenth, Labor Day, Thanksgiving, and Christmas Eve and Christmas Day.
Miscellaneous Fees:
• Baby Seat Storage: $25.00.
• Airport fees: As incurred.
• Local, State, and International Taxes: As incurred.
• Tolls: As incurred.
Snow Emergency Policy: In the case of a state-declared snowstorm emergency, surcharges up to 35% of the regular fare may apply.
Fuel Surcharge: The fuel surcharge is reviewed monthly and adjusted based on the National Average Price Per Gallon (Reformulated Fuel):
• $3.00: 3%
• $3.50: 4%
• $4.00: 5%
• $4.50: 6%
• $5.00: 7%
• $5.50: 8%
• $6.00: 9%
- All major credit cards accepted: AmEx, Discover, MasterCard, Visa
- Gratuity is based on fare, stops, wait time, and holiday surcharges. Our recommendation
is 20% but leave the amount to your discretion. - Prices may change without notice
- Charges are in U.S. dollars; taxes applied where required
Possible Additional Charges:
- Two-way tolls
- Stops
- Parking fees
- Meet and Greet service
- Airport fees
- Early/Late pickups
- Other service-related surcharges
Passenger is liable for any damages or cleaning fees required. The following prices are
non-negotiable and agreed upon should an instance occur:
- Sickness - $400 cleaning and disinfecting fee
- Pet mess - $525 cleaning and disinfecting fee
- Trash, food and/or drink leave behind - $50 cleaning and disinfecting fee
- Excessive cleaning required - $250 fee
Yes, all drivers and members of DMV Airport Shuttle are CJIS fingerprinted and undergo federal background checks and comply with DOT drug screening.
Conduct and Safety
- No smoking
- No illegal drugs
- No alcohol
- Do not exceed vehicle passenger capacity
- Standing through the sunroof is prohibited
- Chauffeurs may end the trip due to misconduct, with no refund
While our drivers check each vehicle prior to departing, we are not responsible for lost or
left-behind items.
Pricing is based on:
Distance or hourly rate
Vehicle type
Number of passengers and luggage
Additional services (waiting time, extra stops, tolls, parking fees)
We offer flat rates for many common routes, including major airports.
We accept:
Credit/Debit Cards
Company Invoicing (approved corporate accounts)
Cash (only when pre-arranged)
A deposit may be required for large bookings or special events.
Gratuity may be:
Included in corporate/event contracts
Optional for private travelers (industry standard is 15–20%)
Automatically added for large groups or multi-vehicle events
For airport pickups, we understand that delays at baggage claim, customs, or immigration are often beyond your control. That’s why we provide a complimentary grace period:
Domestic flights: 30 minutes of free waiting time after the actual landing time.
International flights: 60 minutes of free waiting time after the actual landing time.
If your pickup extends beyond the grace period, waiting time is billed at $30 per 30-minute increment.
To help you avoid unnecessary charges:
We monitor your flight in real time and adjust your driver’s arrival to match.
You can call or text our dispatcher as soon as you land to coordinate the exact pickup time.
If you anticipate extended delays (e.g., lost luggage, long customs lines), we can re-dispatch your driver closer to your readiness time, subject to availability.
Tip: Communication is key—keeping us updated almost always helps avoid extra waiting charges.
Yes. Waiting time is billed in 15-minute increments after the scheduled pickup time. Extra stops can be added for a small fee — please arrange in advance when possible.
Pick up & Drop off Procedure
If you cannot locate your chauffeur, please call (443) 904-1004 immediately to avoid a late cancellation fee. Your driver will ensure you have their contact number upon your arrival at the airport, or, will ensure you have their contact number prior to your requested service.
Curbside Pickup: Driver will be waiting at the designated pickup zone (exact location will be texted/called upon arrival).
Meet-and-Greet: Driver will meet you inside the terminal holding a sign with your name.
You will receive the driver’s name, phone number, and license plate before pickup.
For airport transfers, please provide:
Airline, flight number, and arrival time
Number of checked bags and carry-ons
Passenger contact name and phone number
Meeting point preferences (curbside pickup or inside terminal meet-and-greet)
We track flight arrivals in real-time to adjust for delays.
We track every flight in real time and automatically adjust your pickup to the airline’s updated arrival time.
30-minute courtesy window: If your flight lands up to 30 minutes earlier or later than scheduled, we’ll meet the new time at no extra charge.
Arrivals outside 30 minutes:
Option A – Keep the same driver on standby. We’ll continue to hold your vehicle; standard wait-time rates may apply after the 30-minute grace period.
Option B – Re-dispatch closer to your new arrival. We can release your driver and assign a new one nearer to your updated time to minimize (or avoid) wait charges. This is subject to vehicle availability.
Communication helps: As soon as you land, please keep your phone on. If you expect baggage delays, immigration lines, or a terminal change, text or call dispatch so we can keep the plan smooth and avoid unnecessary fees.
No-show policy (summary): If we don’t hear from you and the grace period + an additional buffer passes, the ride may be marked as a no-show per our terms. A quick call or text almost always prevents this.
Major disruptions: Weather, diversions, or reroutes to another airport? We’ll rebook your pickup to the new time/place and confirm any fare differences before proceeding.
Bottom line: Within 30 minutes of the updated arrival time, you’re covered. If it’s more than 30 minutes early/late, we’ll work with you—in real time—to either hold the vehicle or re-dispatch, whichever is faster and more cost-effective for you.
Yes. For an additional fee, our driver will meet you inside baggage claim holding a sign with your name, assist with luggage, and escort you to the vehicle.
We operate 24/7, so whether your flight lands at 2:00 AM or your event ends at midnight, we will be there on time. No surcharge applies for odd hours unless otherwise noted.